Factors that Might Affect the Timeliness of the Service
The following are examples of factors that may affect the timeliness of the
request and production process
service provided by CILS.
A) College
B) Student
C) CILS
A) College
Timelines - timetable
Timelines - instructors choosing text and ordering of texts - In house publications may not adhere to copyright and therefore can not be used by CILS without revision
Timelines - availability of texts bookstore/Instructor/Publisher - to send: e.g. new texts
Timelines - library staff issues - prioritizing - absences
Timelines - Instructor - Outlines usually not available for Fall term - re what texts and chapters of texts to be produced first
B) Student
Timelines - choosing courses - final selection
Timelines - seeing academic advisors
Timelines - providing information, responding and providing feedback to CILS
C) CILS
Timelines - when request is received
Timelines - when search is completed
Timelines - when texts are received
Timelines - copyright process - in house publications
Timelines - getting response from students
Timelines - nature of text can be challenging; for example, graphics, sidebars
Student Profile - what is feasible - check list - how they like to access text and how to approach production - how will book be used and in what sequence - for bigger more complex books
Timelines - trying to get file formats from Publishers (2-4 week wait and not always compatible
Staff/Funding - available at time
Expertise - required to read technical material
Step 1: Request made for alternate format
Step 2: If the text is available but not in the format and/or edition
Step 3: If a text needs to be produced by CILS
Step 4: Factors that might affect the timeliness of the service
Download How to Speed up Your Delivery of an Alternate Format? document to pass on to persons involved in any aspect of the alternate format process.